Locked out in Vienna: three steps before calling

Next steps

1. Check immediate danger. In an emergency call 112; otherwise check whether a spare key is available.
2. Do not force the door. Describe whether it fell shut or was locked.
3. Agree the expected total price before dispatch and ask how identity and access rights will be checked.

Austria: emergency telephone numbers

Transcript

Locked out in Vienna? Start with safety. Check whether anyone is in immediate danger. In an emergency, call one one two. Otherwise, check whether a spare key is available. Do not force the door or use improvised tools. Describe whether the door fell shut or was locked. Agree the total expected price before dispatch. Ask how your identity and right of access will be checked. RIVA Sicherheitstechnik, Vienna.

Related guides

• Locked out in Vienna — what to do first and how emergency locksmith pricing works
• RIVA services and advice