All videos
RIVA · Quick guides
Locked out of a holiday rental: contact the host first
English · 0:29 · RIVA Sicherheitstechnik, Vienna
Contact the host, review your check-in instructions and clarify access authorisation and costs before arranging work at a holiday rental.
Next steps
- If nobody is in danger, contact the host and review your booking messages and check-in instructions.
- If you cannot get access and the host is unreachable, contact platform support. Have your booking confirmation and ID ready.
- Clarify authorisation and the expected total price before arranging work. Keep your invoice and messages.
Transcript
Locked out of your holiday rental in Vienna? If nobody is in danger, contact your host first. Review your booking messages and check-in instructions. If you cannot get access and the host is unreachable, contact platform support. Have your booking confirmation and ID ready. Clarify authorisation before arranging work. Agree the expected total price with the locksmith. Keep the invoice and your messages. RIVA Sicherheitstechnik, Vienna.